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Hi Jane, sorry about the gloves not fitting. We generally don’t allow commercial messages on our site, but understand your dilemma, these are not inexpensive gloves. I’d like to help. Did you purchase them from the site you linked to – The Warming Store? They are one of our Sponsors and I could see if they would let you exchange them for a larger size. If you’re interested in trying for an exchange, please contact me at firstname.lastname@example.org.